How do I shop online?
Once you have found the product you want to buy, select a relevant colour and size (if applicable) and then add it to the shopping cart. Once you have selected all the products that you want to shop for, you can go to the cart and checkout for the payments.

Are my Personal Details secure?
We confirm that any personal or user information, that you provide is fully confidential and will not be used beyond O’NITAA LTD and we will use your data for the following purposes:

  • Process your order, including despatch, payments and returns.
  • To prevent or to detect fraud on website.
  • To enable third party to carry out technical, logistics and other functions on our behalf.
  • For statistical or survey purpose.
  • To serve website content and advertisements to you.

What if any item is out of stock?
If any item is out of stock on our website, you can email us the details of the product on onita@onitaa.co.uk and we will advise the best that could be done.

How does sizing work?
As all of our garments and accessories are custom made we do follow UK/USA standard sizing. Each garment order that is placed will require you to also enter your individual measurements. You do not need to come in store to be measured up, simply follow the instructions on the measurement guide carefully and enter them in during the order process. Please note that custom orders take 5-7 weeks to process, however if you feel that there will be any changes to your measurements during this time please mention it during the order process to enable us to accommodate for that.

How long will a made to measure outfit or a customised accessory take?
Orders usually take between 5-7 weeks to dispatch and Bridal orders can take upto 8 - 12 weeks. It is important that you place your order well in advance allowing for the time to ship the item to you as well as any alterations that may need to be done during your final fittings. We understands that sometimes time it is critical and we suggest that if you need your order sooner than our suggested lead times you call in store and a member of our team will advise you on what we can do to help.

How do I check the status of my order?
When you complete your order in store you will receive an order confirmation with a reference. You can then email us with this reference or alternatively you can call us on +44 (0) 207 486 2401 quoting the reference and we will be happy to assist you.

Do you deliver to my country?
We deliver to many places including UK, Europe and other international destinations. Please contact us to see if we deliver to your country.

Do I have to pay customs and import charges?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

Can I cancel my order?
At O’NITAA, to ensure customer satisfaction, all orders are held for 48 hours before being processed to allow for any design changes or alterations. After this period there is a strict no refunds no exchange policy.

What is your returns policy?
Items ordered with us are based on the measurements or specifications provided by you, therefore we do not accept returns or exchanges on custom made orders unless the item is defective. Please note before dispatching any item we keep an image for our records.
In the case of receiving a defective item, you must provide us a written record for the reason of return within 48 hours by emailing onita@onitaa.co.uk, in which case we will investigate into. We will not exchange or accept returns to any items that have been used, have any stains, emit body odours or perfume scents. There is no refund for shipping and handling charges.
>There is no refund for shipping and handling charges. For hygiene reasons any jewellery like earrings, rings, bangles, neck piece, etc cannot be returned or exchanged.

What are the care instructions for your products?
You will receive a detailed care instruction for your products, however, please seek professional advice before cleaning it. We cannot accept any responsibility for any damage caused by your professional dry cleaner or jeweller.

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